Postal Services

In the age of email, a post office still earns its keep for two things: buying materai (duty stamps) and sending parcels cheaply. Materai are affixed to contracts, agreements, notarial and land deeds, and any document stating a sum above Rp 5 million, without which such documents lack full legal force. Since 1 January 2021, under Law No. 10 of 2020, there is a single flat tariff of Rp 10,000; the old Rp 3,000 and Rp 6,000 stamps no longer exist.

You can buy the physical stamp (materai tempel) over the counter, or use e-Meterai for digital documents. e-Meterai is a legally recognised electronic stamp issued only by Peruri, the state mint, and sold through e-meterai.co.id and authorised distributors including Pos Indonesia. Buy only from official channels: counterfeits circulate.

Pos Indonesia, now branded PosIND, has moved most of its business into two apps: PosAja for shipping and Pospay for payments.

Services

Through the PosAja app you can book domestic tiers (Pos Instan, Sameday, Nextday and Reguler, plus Pos Kargo for freight), arrange courier pickup and track shipments. Pos Kilat Khusus takes roughly two to seven working days; Pos Express is next-day, up to 30 kg. For overseas, EMS reaches over 230 countries in an indicative three to five working days, longer with customs clearance. Rates change often and depend on weight, size and destination, so check the live calculator on posindonesia.co.id before shipping.

Packages

Staff may inspect and repack a parcel before accepting it, so do not arrive with it fully sealed. For incoming overseas post you collect against a notification slip and ID. Be warned: the duty-free threshold is now only USD 3 FOB per shipment, not the old USD 50. Parcels valued above that, up to USD 1,500, attract a flat 7.5 per cent import duty plus around 11 per cent VAT on the full customs value, and regulated goods can be held regardless. Under-declaring the value is a customs risk, not a shortcut. For duty queries, Bea Cukai runs a help line on 1500225.

Other services

The Pospay app handles bill and utility payments, mobile top-ups, money transfers and pension disbursement from a Giropos account. Pos Indonesia's customer line is Halo Pos 1500161 (email halopos@posindonesia.co.id). Verify any social-media "customer service" account before sharing details; impersonation scams are common.

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